Episode Transcript

Lost Packages
Episode 51: February 05, 2008

Hello, and welcome to Legal Lad’s Quick and Dirty Tips for a More Lawful Life. 
 
But first, a disclaimer: Although I am an attorney, the legal information in this podcast is not intended to be a substitute for seeking personalized legal advice from an attorney licensed to practice in your jurisdiction. Further, I do not intend to create an attorney-client relationship with any listener.    
 
Today’s topic is getting packages delivered to work. An anonymous listener wrote:
 
      I recently ordered about $200 worth of clothes for my daughter from an online store that requires an adult signature for all deliveries [and had it delivered to my wife’s workplace]. Problem is: the carrier shows that the package was received, but my wife never got it.  
 
      At this point, I am ready to ask my wife's employer to reimburse me for the value of the lost items. However, she is hesitant for a number of reasons, not the least of which is that the package was personal, not business-related. My wife has even tried to convince me that having personal packages delivered to a business address is done at one's own risk. However, this doesn't ring true to me. I know many people who receive personal deliveries at their place of employment. If an employer would prefer that employees not receive personal packages at the workplace, then they should say so. … Is it unreasonable to expect to be repaid for the value of items in a package that was lost while in their custody, or are we just out of luck here?
 
The short answer here is that you are just out of luck. Your wife’s employer has no duty to care for your package. 
 
      But first, advertising makes this podcast possible and today the show is sponsored by GoToMyPC. Discover the power and freedom of Web-based remote access with your free 30-day trial, available now at GoToMyPC.com/podcast.
 
Back to the issue.
 
I am expecting a large package including several valuable items to be delivered to my office soon. So, I searched for any published case that would support a theory of recovery against an employer in this kind of situation. Sadly, I could not find one.  
 
The most likely theory in this case would be negligence. That is, Anonymous would allege that the employer was negligent in losing the package, or negligent in storing it. Negligence suits have some common elements: duty, breach, causation and damages. So, Anonymous would have to prove that the employer had a duty to hold the package safely, breached that duty when it lost the package, caused the package to be lost by failing to properly store it, and that he was damaged as a result.  
 
The problem here would be duty. The employer would successfully argue that it did not have a duty to accept and protect packages that its employees ordered. The employer might produce an employee handbook that indicates its policies on personal packages. If the policy prohibits personal packages, or expressly denies responsibility, then Anonymous cannot successfully argue that the employer had a duty to protect the package. The handbook might more broadly indicate that company property cannot be used for personal purposes. So, Anonymous would be prohibited from using the fax or postage machine to send materials unrelated to work. Similarly, that provision would prohibit Anonymous from using the office mailroom to store her personal property. 
 
If no such provision or instruction from the employer existed, then Anonymous would have to argue that there existed an implied duty to protect the package. To do so, Anonymous would have to prove that the employer had acted in a way in the past that would give rise to an inference that it was accepting responsibility to protect the package. Anonymous suggested that the employer did so when he reasoned that “If an employer would prefer that employees not receive personal packages at the workplace, then they should say so.” This reasoning is a bit stretched. Simply because the employer allows an employee to have packages delivered to the office, it does not mean that the employer then assumed responsibility for the package. Imagine a coat rack in a restaurant. Simply because the restaurant allows you to hang up your coat, it does not mean the restaurant accepts responsibility for protecting your coat while you dine.   
 
Last, an employer is not typically responsible for the criminal or tortious acts of its employees when those acts fall outside the scope of employment. It is likely that a coworker stole the package after it was signed for, perhaps after the coworker recognized where the package had come from. Anonymous might argue that the employer allowed the coworker to steal the package because its mailroom is open to everyone, but this line of reasoning would not likely sit well with a judge or a jury.  
 
On a practical level, complaining to the company or threatening to seek damages would likely result in the company issuing a policy whereby no personal packages may be delivered. Many of us get packages delivered to work because they require a signature, and many of us are not home during business hours to sign for things. Complaining might ruin this for everyone.  
 
Sorry, Anonymous, you are out of luck. 
 
Thank you for listening to Legal Lad’s Quick and Dirty Tips for a More Lawful Life. Be sure to take the listener survey by clicking on the green 5 to the right of the transcript, and don't forget to check out the 30-day free trial at GoToMyPC.com/podcast.    
 
You can send questions and comments to legal@qdnow.com or call them in to the voicemail line at 206-202-4LAW. Please note that doing so will not create an attorney-client relationship and will be used for the purposes of this podcast only.
 
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Comments (5) for Lost Packages |  Subscribe to Comment

evan Says:
2/11/2008 2:02:21 PM
sort of releated, ive always heard that if a package is sent your place or residence, it becomes your property, even if you didnt order it. Say, someone orders a laptop and its accidently delieved to your house, are you now the rightful owner of this package since it was delivered to your home? Ive heard this is the case, but is this really true?
Anonymous Says:
2/8/2008 5:57:47 PM
I disagree that the wife was the "true" owner of the property. I work for a large company and UPS and Fedex deliver to one spot. Then our delivery folks bring it to us. However, it is assumed that everything we are ordering is on behalf of the company, so the company can assume that they own everything. Suppose his wife worked in HR. Letters to her with resumes etc would no longer belong to her if she left the company. Therefore, I do not believe the company had any obligation to her, since it is assumed that it is all company property anyways.
Laura Vogel Says:
2/6/2008 10:19:58 AM
I think that there is another issue here, and that is the true ownership of the property. If the package was addressed to the owner (the wife) at her place of employment, the only person authorized to receive and hold the package was the owner (i.e. the wife). Therefore, whomever took the package (signed for it, held it, and presumably lost it) had no legal write to the property--the package--and thus had no legal write to do anything with it (sign for it, hold it, or lose it). Therefore, the negligence would truly be on the part of the delivery service. The service had a duty to deliver the package to the addressee, but failed to do so. Instead, they gave the package to a non-owner. Thus, the ramifications of the loss should rest not on the employer, but on the delivery company.
Anonymous Says:
2/6/2008 9:36:51 AM
Although not a legal point, I have found myself in a situation where a package was said to have been delivered to my apartment, but I never received it. The company, Nike, from whom I ordered replaced the order for me when I told them I didn't have it. So, it would be wise to follow up with the company from whom you ordered as they may replace the items you ordered.
R. E. Hampton Says:
2/6/2008 1:51:02 AM
Oh great Legal Lad, thank you for providing us with all this great information. However, I just listened to your "051 LL Lost Packages" podcast, and I wonder if the employer mentioned may have had a duty to hold the package safely. This is because the package was accepted, presumably, by a company employee, presumably, on paid time. The company had no responsibility to accept the package. However, when they accepted the package, and signed for it, is it not reasonable to expect that in doing so the company incurred a responsibility to keep the package safe and deliver it to the addressee, especially when the addressee is an employee of the company. When the package is handed to the addressee, then the employer could review company policy about receiving packages. If I were on a jury, I would think it reasonable that, if a company received a package, it should have a duty to keep it safe and either deliver it to the addressee, or return it to the sender. One more thing about this podcast. Your listener seemed to want to immediately dive into an expensive conflict with his wife's employer. That does not sound like a good idea to me. However, the employer should be just as concerned, perhaps more concerned, about the presence of a thief in the company. If the employer was approached tactfully, your listener might be able to convince the employer that they have a common interest in finding out if there was a theft, and identifying the thief, if a theft had taken place. If someone is stealing from the mail room, that person may be taking company property of much greater value that your listener's packages. A tactful win/win strategy would probably be a much more cost efficient opening move than diving right into an expensive high conflict encounter. Thanks, if you have taken time to consider these thoughts. I would like to hear your thoughts about the argument that the employer may have incurred a duty when the company accepted the package. -R. E. Hampton

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