Episode Transcript

Store Security and Your Rights
Episode 12: April 12, 2007

Hello, and welcome to Legal Lad’s Quick and Dirty Tips for a More Lawful Life.

But first, a disclaimer: Although I am an attorney, the legal information in this podcast is not intended to be a substitute for seeking personalized legal advice from an attorney licensed to practice in your jurisdiction. Further, I do not intend to create an attorney-client relationship with any listener.

Today’s topic is searches by security guards at retail stores. Jesse wrote:

My question for you is regarding my rights when exiting a store after paying for the items I obtained there. Some stores, such as Best Buy and Costco, stop their customers when they are exiting the store, demanding to see a receipt for the items purchased. I feel that this is somehow violating my rights, as I have already purchased the items and do not have any obligation to prove to a "bouncer" that I am not shoplifting. I also feel that it may be inappropriate, as I may not want someone at the door examining what I bought in front of other customers.

Jesse, you are not alone. Large stores such as Best Buy seem to search every customer as they exit, regardless of the value or size of the purchase. This can be annoying and embarrassing.

First, it is important to identify what is not at issue here: the Fourth Amendment. As I discussed in previous episodes, the Fourth Amendment generally allows people to be free from unreasonable searches and seizures. But, this protection only applies to conduct by the government and its agents. This is known in constitutional law as the “state action” doctrine, and generally means that, unless the government takes action, the protections afforded by the Constitution are not implicated. Police officers are agents of the government, and when they act, your Fourth Amendment rights kick in.

So, if a police officer stopped you as you walked out of the store without sufficient reasons, then you would be able to invoke the protections of the Fourth Amendment against the search. However, because the security guard at Best Buy is not an agent of the government, the Fourth Amendment does not apply. The security guard is not compelled to abide by Fourth Amendment requirements, including the need for a warrant or probable cause to search. His search does not violate your Fourth Amendment rights.

But, there are some other ways that a security guard’s search could give rise to a lawsuit. The first is the tort of invasion of privacy. In most states, you can sue a store if an employee intentionally intrudes into your privacy, and that intrusion would be highly offensive to a reasonable person.

For example, if the security guard stopped you, pulled out your calendar, and read to the line of waiting customers that you had an appointment for a colonic and then a trip to your psychiatrist coming up, you would have a pretty good case. But, you are not likely to prevail where Best Buy simply peeks into your bag and checks your receipt to ensure that you paid for the items you are carrying out. This is because your privacy rights are not very great where you have, in public, pulled items off a shelf and given them to a cashier to scan. Many members of the public have seen you purchasing the items, so you cannot really assert that your purchase is private. Further, simply looking in your bag and at your receipt for a short moment is not considered by most to be a “highly offensive” act.

On the other hand, an Alaska court noted that if a security guard stopped you, made you take out all the items in your bag or purse, placed them in public view, and detained you for a long period of time, your claim would be stronger.

You also might have a claim under the tort of false imprisonment. In most states, you can sue a store if you can show that they deprived you of your liberty without your consent and without legal justification. This normally arises when you are suspected of shoplifting, and a store manager or security guard prevents you from leaving the store without first searching your bags.

Typically, this type of case will turn on how reasonable it was for the store to detain you. For example, if a store manager thinks he sees you taking a camera off the shelf and putting it in your bag, the manager can detain you long enough to search your bag to determine if, in fact, you have the camera. If the manager forces you to stay longer, then he is acting less reasonably because he no longer has a valid reason to believe that you stole something.

Aside from the invasion of privacy and false imprisonment torts, it is important to recognize that a store may not detain or search people for an otherwise unlawful purpose. For example, a store cannot maintain a policy where a security guard searches only racial minorities. That policy would violate equal protection principles, and would not be based on any reasonable purpose.

Another cause of action in this situation is for slander or libel. You could sue the store for slander if the manager said something about you that is both false and defamatory in front of other people, which results in an injury to your reputation. Libel is the same thing for statements that are written instead of spoken. For example, if the manager pointed at you in a large crowd and said, “You just stole a camera—you are a thief!” you might be able to sue for slander if you were fired from your job the next day because your boss thinks you are a thief.

All of these causes of action are difficult to prove, and your recovery is not likely to be large in most cases. Again, the quick and dirty tip is just to comply with the security guard, and if you feel the store’s policy is overbearing, take your business elsewhere.

Thank you for listening to Legal Lad’s Quick and Dirty Tips for a More Lawful Life. Be sure to check out all the excellent Quick and Dirty Tips podcasts at www.quickanddirtytips.com.

You can send questions and comments to legal@quickanddirtytips.com or call them in to the voice-mail line at 206-202-4LAW. Please note that doing so will not create an attorney-client relationship and will be used for the purposes of this podcast only.

Legal Lad's theme music is "No Good Layabout" by Kevin MacLeod.


Comments (19) for Store Security and Your Rights |  Subscribe to Comment

David Melton Says:
6/23/2008 11:44:58 AM
Can anyone tell me if a security guard has the legal right to ask your for ID and expect you to show it? Can you get in trouble legally if you don't show a security guard your ID?
Matt Says:
6/10/2008 10:39:19 AM
From the article - The security guard is not compelled to abide by Fourth Amendment requirements, including the need for a warrant or probable cause to search. His search does not violate your Fourth Amendment rights. ----- This is pretty poorly written, the implication being that the store can commit any crime it wishes and is bound by no laws. This is clearly absurd, I have as much right to break into the shop, into the locked cars of shop employees, their homes, or their private property as they do to break into MY private property - namely zero, this 'right' does not exist. My private property includes everything I'm carrying with me, including my bag. Anyone forcibly searching my private property against my will will be on the receiving end of a swift beating, just as I would defend my home against burglars.
Legal Lad Says:
3/28/2008 1:55:45 PM
Hello Loyal Listeners. I notice several comments below raise concerns that the second part of this episode addresses. Please be sure to check out Part 2 to get a more complete picture of this topic.
Doug Wagner Says:
3/24/2008 2:14:59 AM
The advice given is simple: you are not legally obligated to do anything any non-governmental agent asks you to do. But, likewise, if you refuse to comply with a store's basic policy (such as showing your receipt), that store also has the legal right to refuse your business in the future. It sounds like it would be tricky to "sue" the store into letting you be a customer there because their security policy falls into a slight grey area.
meh Says:
3/24/2008 2:00:35 AM
"the quick and dirty tip is just to comply with the security guard, and if you feel the store’s policy is overbearing, take your business elsewhere." Wow, could this advice possibly suck worse? The quick and dirty tip is to just ignore it and continue on with your business and walk out without surrendering to such ridiculous impositions. Seriously... why in the hell would anyone say "the easy solution is just to do whatever some random douche bag tells you to do"?
no Says:
3/24/2008 1:57:39 AM
I don't get what the confusion is here. There is no fourth amendment violation, because security guards or door checkers ARE NOT GOVERNMENT AGENTS. Likewise, YOU ARE NOT OBLIGATED TO DO ANYTHING SECURITY GUARDS TELL YOU TO DO .... BECAUSE THEY ARE NOT GOVERNMENT AGENTS. So what should you do? Ignore them and keep walking. What are they going to do, tackle you? Place you under citizen's arrest and risk having you take legal retribution when the cops come and find you didn't steal anything? Seriously, I don't get why this is a big deal or why people are so confused. I guess it must be the result of the public education system... people just assume anyone who claims authority over them justifiably has it. GROW A DAMN SPINE, PEOPLE.
Not Chris Taylor Says:
3/24/2008 1:53:01 AM
Chris Taylor is wrong. The Constitution only applies to government entities. Read, for example, any Supreme Court case on the matter in the entire history of the country.
Chris Taylor Says:
3/3/2008 8:25:42 PM
I question your claim that this is not a 4th amendment issue. I have read the 4thm amendment over and over again. NO where does it say your rights only apply to the government. In fact if this right only applied to the government it would render the Constitution NULL and VOID since they would simply need to use PRIVATE non government forces to conduct the violations. I guess that disclaimer of this not being official legal advise was a good one. Can you clarify to us USING the constitution how the 4th amendment does not apply. You can not use anything but the constitution. NO other laws apply. If your a lawyer and know the law in this country you will know why I can limit you to this. NO law may violate the constitution. The only way to legally violate the constitution is to AMEND the constitution so its no longer being violated (such as prohibition) SO unless you can show me IN the constitution where it says the 4th amendment only applies to the government OR show me an Amendment that stipulates this Then your talking out your butt to be blunt :-) I await your reply.
T Trimper Says:
3/3/2008 2:57:02 PM
Hell, no. Nobody searches me without just cause. If some no-life minimum wage rent-a-thug accuses me, I'll pull out my cell and call the police myself. If some idiot thinks he's going to falsely accuse me of something, he can do it to a cop. They're the ones who have something to hide, and when the police search me and find nothing, I want the store staff charged for false arrest, harassment, libel or whatever will stick. I won't stand for being accused without any evidence for it.
David Judd Says:
1/28/2008 8:19:38 AM
The store does have the right to ask here in the state of Missouri and the customer also has the right of refusal in which case the store has the right to ask you to not shop there anymore. I wouldn't go back anyway.
Rowena Says:
1/18/2008 2:26:43 PM
Your bolg came up in response to my question is this inspection of receipts before exiting a store Legal. I have always detested the practice and generally ignore the personnel requsting to see my receipt. However, today I was in a quandry because the person requesting was A University of PA. Police officer. I was doing my usual ignore tactic, when the Officer asked me to see my receipt. I allowed it, but only because I was un sure about the Officer authority in this case.
Paul Says:
10/15/2007 7:10:03 PM
Your answer could not be more wrong. Or rather, more off-topic to the question. While you are correct that the 4th amendment applies to the actions of government and their agents ( police ), that in no way shape or form means that non-government entities have any right to arbitrarily detain or search you. Unless, as in the Costco case, you have signed an agreement, no employee of any store has AANY right to EVER search you, or see your receipt, unless they suspect you of shoplifting etc, in which case they can detain you while the call they police. Then they can explain their complaint to the police, who take it from there. The store can show video tape, or make the statement 'I saw him take such and such' etc, make that official complaint, and then the officer can act on it if he feels he has probable cause. Think about it - if you are walking down the street, no one can just walk up to you and say 'I want to search your backpack', and merely not being a cop does not infer that right on them. No different in a store - the zit-faced kid at the door does not have rights against you superior to those of a police officer, nor did you surrender your rights by the act of walking through their door. The fact that they are not government agents does not imply that you have no rights.
John Pozadzides Says:
10/2/2007 11:18:45 AM
Michael, First of all, thank you very much for taking the time to run this blog, and share so much useful legal information with the huddled masses like myself. You could very well be the difference between some of us doing something stupid, vs. staying safe. Unlike the previous commenters, I thought you addressed this question well, though I was glad to see you take up the other points on Part 2. I have a pretty exhaustive rant / article going on with a number of comments on this very topic over on my blog, and one of my best friends who is a loyal listener of yours pointed our your article (which I've added to the resources within mine). There is however one nagging question that remains from me which was not included in either of your two parts. And that is what happens if I physically resist / fight if I were ever to be illegally detained? I've posed the question to you in the comments on my blog post, but if you'd prefer to answer them on yours I'll happily transpose them. Thanks again for the legal advice, and I intend to spend some time on your site learning whatever else you have to share. Take care, John P.
Legal Lad Says:
4/16/2007 5:25:44 PM
Hello Loyal Lsteners- Thank you for your comments. It seems that I misunderstood the concerns that you have, and this week's episode will more specifically focus on the store's right to search you, rather than your potential remedies for the search. Again, thank you for your comments, Loyal Listeners! Cheers, Legal Lad
Fred Jeddar Says:
4/16/2007 5:17:50 PM
As someone who works retail, I think it's important to provide the perspective of the retailer. Most stores that check your receipt are stores that sell expensive items, such as electronics. A common scam is that a store employee will have a friend come in, bring an expensive item to checkout, and charge for something much less expensive (charge a candy bar for a digital camera, for example). Checking the receipt deters this scam. Yes, I understand it can't fully prevent it, but my manager says there has been a reduction of this scam happening since the store instituted this policy. And speaking from experience - I don't know who you are, I'll forget your face in less than five minutes, and I see hundreds of purchased products in a day. If you're worried about being embarrassed about a purchased, don't be. I could care less about what you bought, and my co-workers feel the same way. And if you really don't feel like being checked, just POLITELY say No Thanks and head on out the door. We're just doing our job, so there's no reason to snarl at us.
Susan Lindsey Says:
4/16/2007 3:53:37 PM
I, too, have to voice my dissatisfaction with your answer. I want to know if the stores have the right to demand viewing one's receipt - or are their strategically placed and highlighter-manned employees just a stern request? What is the legality of their actions. After purchasing an item, is a consumer required to prove to the store that the contents of their shopping bag are legit? I find the receipt-checkers incredibly annoying. At Fry's I pass by with a "No thanks" - and that works.
Robert Steiner Says:
4/14/2007 8:18:10 PM
Your response to the question about being stopped by guards on the way out of stores was not very helpful or accurate. First off, with membership stores such as Costco, having your bags checked by the guard on the way out is a REQUIREMENT OF MEMBERSHIP. Not allowing the guard to check your bag will end in your membership being revoked. You didn't mention this at all. At non membership stores, you can walk right by the guard without stopping and they will do nothing because unless they actually suspect you of shoplifting. I do this all of the time. There is no law requiring you to stop. The choice is up to the shopper.
Matt Says:
4/14/2007 1:07:21 AM
Wow, I've got to say you really dropped the ball on this question; sidestepping the real question getting into a discussion about how this isn't a 4th amendment issue. That's fine to know, but what is the actual legality of the situation?? Do you have the right to simply pass by without inspection? Would doing so alone be grounds for you to be detained for shoplifting, and what about the electronic alarm, are you required to obey it? All this of course concerning people who are not shoplifting; obviously I wouldn't expect you to give advice for would-be shoplifters. But seriously, these checks and alarms are pretty annoying for us law abiding citizens simply to be told to smile and politely "take it" over something that may not be legal/required. Please cover the actual question!
Jon Marcus Says:
4/13/2007 5:57:15 PM
Two comments: First, I really don't like the ad slipped into the middle of the podcast. I've no problem with them in the intro or outtro, but breaking up the podcast was really annoying. Re the topic of the podcast: Your advice concentrated on suing the store. I'd agree that a lawsuit against a store for the search is unlikely to succeed. But what about just saying "No thanks" when the security guard asks (and they usually do ask, if only to be polite) to search my bag? What can the store legitimately do then? Can they detain me because I declined to have my bag searched?

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