Episode Transcript

Store Security Part 2
Episode 13: April 19, 2007

Hello, and welcome to Legal Lad’s Quick and Dirty Tips for a More Lawful Life.

But first, a disclaimer: Although I am an attorney, the legal information in this podcast is not intended to be a substitute for seeking personalized legal advice from an attorney licensed to practice in your jurisdiction. Further, I do not intend to create an attorney-client relationship with any listener.

Today’s episode is an expansion on last week’s episode regarding searches by security guards at retail stores. Several listeners, including Richard from Texas, Matt, and Robert asked me to specifically address the underlying legality of a security guard’s search. Matt wrote:

Do you have the right to simply pass by without inspection? Would doing so alone be grounds for you to be detained for shoplifting, and what about the electronic alarm, are you required to obey it? All this of course concerning people who are not shoplifting; obviously I wouldn't expect you to give advice for would-be shoplifters. But seriously, these checks and alarms are pretty annoying for us law abiding citizens simply to be told to smile and politely “take it” over something that may not be legal/required.

The short answer is that merchants do, in fact, have the right to search and detain you if they have sufficient reasons to believe that you have shoplifted. However, with regard to Matt’s question: Yes, if you are just leaving the store after a routine shopping trip, you generally have the right to exit a store without inspection. If a security guard at Best Buy asks to see your receipt, you have two options. You may voluntarily agree to be searched. Alternatively, you may say no and simply walk by. The guard must have some reason to believe you stole something before he can search you and refusing to allow the guard to check your bag is not a good enough reason on its own. There must be something more.

To accommodate the competing policies of controlling theft and freedom from harassing searches, most states have enacted “shoplifting statutes.” These statutes vary from state to state, but generally operate to allow merchants to search a customer where they have a reasonable ground to do so. Once the merchant has reasonable grounds to search, the merchant may conduct a search with reasonable force, and for a reasonable amount of time to determine whether the suspected shoplifter has indeed stolen something or not.

You might find subjecting to the search annoying, but your refusal to comply with a security guard can have much more annoying consequences. The quick and dirty tip is to politely and calmly cooperate with the guard, and if you feel that a store’s search policy is too invasive, take your business elsewhere.

With regard to the issue of reasonable grounds to search, a merchant can rely on various pieces of evidence. If an employee actually sees a customer put an item in their pocket or bag and walk out, then a merchant has pretty strong reason to believe that the customer has stolen something. But merchants can also detain and search you on less obvious grounds. A merchant can stop you if another customer tells a guard that you stole something. A guard can ask you to return to a store if you walk through an electronic gate that beeps at you, indicating that something you are carrying has an active anti-theft device attached to it. You are not necessarily required to stop once the alarm beeps, but if a guard asks you to come back to submit to a short search, the guard has the legal right to do so under the shoplifting statutes in most states.

Once the merchant has grounds to search you, then the merchant may conduct a search in a reasonable manner and for a reasonable amount of time. What constitutes a reasonable search or a reasonable time depends heavily on the facts of the situation. For example, a court in Louisiana held that a merchant acted reasonably when it detained a customer for 25 minutes in a back room and emptied her purse and pockets of her jacket after an antitheft alarm went off. By contrast, a court in Mississippi held that a store acted unreasonably where an assistant store manager grabbed a customer whom he suspected of shoplifting by the arm, and demanded that she pay for the deodorant that she had hidden in a paper bag that she was carrying, all of this occurring on some steps inside the store front and in front of all the sales people and customers in the store. The court emphasized that, although controlling theft was important to the store, that this kind of rude and embarrassing conduct would not be tolerated.

Some listeners wrote that it offends them when a merchant searches them. But, it is important to note that a store actually has a quasi-duty to try to search your bags once they suspect you of shoplifting because simply detaining you without trying to determine whether you actually did steal something constitutes an unreasonable detention.

If a search is held to be unreasonable, then you might be able to recover under the legal theories I mentioned in my last episode. The shoplifting statutes operate to insulate a store from liability when it conducts searches reasonably.

Last, Robert correctly pointed out that private clubs such as Costco require you to submit to searches as part of your membership agreement. In a private club setting, you are generally bound by any conditions you agree to, from paying annual dues to submitting to searches.

Thank you for listening to Legal Lad’s Quick and Dirty Tips for a More Lawful Life. Be sure to check out all the excellent QDnow podcasts at www.quickanddirtytips.com.

You can send questions and comments to legal@quickanddirtytips.com or call them in to the voicemail line at 206-202-4LAW. Please note that doing so will not create an attorney-client relationship and will be used for the purposes of this podcast only.

Legal Lad's theme music is "No Good Layabout" by Kevin MacLeod.


Comments (11) for Store Security Part 2 |  Subscribe to Comment

jen Says:
6/4/2009 7:57:30 AM
while leaving BJ's I accidentally went on the wrong line to have my receipt checked. meanwhile at least 5 customers had gone ahead of me so all i tried to do was go to the front of the line and the security guard grabbed by wagon and was pushing me back, my 2 yr old daughter was sitting in it. i started screaming for him to get off me, the manager was paged, then the guard just grabbed my receipt and punched it on my way out i told them to call the police,nnow i wish i had called myself, he had no right to use force on me did he? btw i only had 5 items so it was easy to see i wasn't hiding anything. what should i do? im afraid they might look at the security tape and revoke my dad's member ship.
Loretta Says:
1/15/2009 3:16:13 PM
Just want to say i`m glad i found this site. I am from France and also am speaking English, please tell me whether I wrote the following sentence: "However, there are no magic diet plans that can help you do that in a healthy way and also keep the weight." Thanks for the help :-D, Loretta.
Steven Says:
11/15/2008 8:25:00 PM
Well I'm wondering about the "Detained for a reasonable amount of time" part. If you a juvenile and guilty of petty theft, how long can a store security guard detain you?
Bill Says:
8/7/2008 11:53:03 AM
A store owner following the advice in this post would find themselves on the losing end of many a civil lawsuit. It takes probable cause to detain a shopper. Refusing to submit to a bag check does not meet that standard. A beeping security scanner at the door doesn't meet that standard either. A customer (not store employee) statement they saw another party shoplift doesn't meet that standard (and once you tell them you'll need them to testify...good luck!) Here is a much better discussion of the multiple steps a merchant better follow before they detain anyone they suspect of shoplifting: http://www.crimedoctor.com/shopliftingPC.htm
Charles Says:
3/3/2008 2:55:22 PM
From Washington State Crime Prevention Detaining the Shoplifter Before either the civil or the criminal penalties can be used, the retailer must first apprehend the shoplifter. If done correctly, the retailer exposes himself to little risk of false arrest suits. State law allows you to detain a suspect if there are reasonable grounds to believe that the person shoplifted in your store. The following are the critical elements to consider before making an apprehension: * Did you or another reliable witness see the suspect conceal merchandise or remove it from the store? Before taking action on a witness report, verify that the witness will appear in court, if necessary. * Are you positive that the merchandise concealed or taken was store property and not the property of the suspect? * Are you sure that the merchandise was not replaced on the shelf? * Had the suspect possibly already paid for this merchandise? * Was the suspected shoplifter acting in a suspicious manner? http://wscp.innw.com/Manuals/shoplift.html Not showing a receipt is not reason enough to detain someone.
Roger Green Says:
10/4/2007 3:00:20 PM
Recommended reading - Wall Street Journal, Sept 20, 2007, D1, "The Accidental Thief: An Editor's Journey Into Retail Crime at Kmart; Wrong Box for the Flip-Flops."
David Says:
8/24/2007 4:23:20 PM
I just came across this story about a guy trying to leave a store without showing his receipt and immediately thought of your podcast. http://consumerist.com/consumer/civil-rights/tigerdirect-unlawfully-restrains-and-verbally-abuses-customer-for-not-submitting-to-receipt+showing-demands-292688.php Thanks for the great podcast.
Legal Lad Says:
5/11/2007 5:41:22 PM
You are most welcome, Matt, and thank you for your kind words.
Legal Lad Says:
5/11/2007 5:40:06 PM
James- Thank you very much for writing. I love hearing about international law. The shoplifting statutes in America can be traced to the shopkeeper's privilege originally developed by the British common law. It is interesting to see how Scotland and America have applied this common law rule to modern technology. Please continue to comment! Legal Lad
James Says:
5/8/2007 8:34:34 PM
I do sympathise with stores needing to protect their stock but to enact it into legislation that a private company can detain you is beyond belief. Thankfully in Scotland (so far anyway) you need two sources of evidence, if an alarm sounds you can politely (or not so) tell them to get stuffed, if no one saw anthing being stolen it's basically a glorified toy that makes a noise, if someone saw you and the alarm goes off then they can make a citizen arrest At our local asda the alarm sounds on numerous occassions because of their staff unalbe to disable the security tag. I comply with a request every second time. After all making a protest against this also requires fairness to both sides. Complying every second time to me is showing them I won't do what they say just because something makes a noise (I need to get a life in my old age :) )
Matt Says:
5/3/2007 7:53:51 PM
Finally got a chance to listen to the podcast for this week, and wanted to thank you for specifically addressing my questions! Keep up the great podcast, it's fascinating information for those of us who are not lawyers, but are "legally" minded. Thanks!

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